HOME＞Preventing yourself becoming a victim of crime＞What is the cooling-off system?
What is the cooling-off system?
What is the cooling-off system?
In the case of door-to-door sales, this is a legal system that allows the purchaser to withdraw the application or cancel the contract unconditionally by informing the seller in writing within the cooling-off period, in which the purchaser calmly considers whether the purchased goods are really necessary. By taking advantage of the system, you needn’t pay the seller any compensation or monetary penalty. If you’ve already paid a deposit or application fee, they have to refund this money. And even if you’ve taken delivery of the products, the seller is responsible for all the necessary costs associated with the product return.
Situations when you can’t use the cooling-off system
★The cooling-off deadline has already passed
★You opened or used a government-designated consumable (only for used portion)
★You visited a store, etc. with your own intention, or you invited a sales person to come to you.
★The value of the product or service is less than 3,000 yen
★You purchased the goods online, via mail order, etc.
★You are purchasing a passenger vehicle
How to use the cooling-off system
If you have signed a contract carelessly, and now want to cancel it, please first contact an organization such as the Consumption and Living Support Center and ask them for advice about what to do (such advice is free).Unless a certain period of time (which in the case of door-to-door sales is eight days including the day on which you received the contract document) has already passed, you can ask for details about how to use the cooling-off system and then follow the procedures to do so.
Consultation Desk
[Consumer Hotline] Tel 188
[Prefectural Consumption and Living Support Center]
Tel 076-26 7-6110
[Kanazawa Consumption and Living Center] Tel 076-232 -0070
To avoid problems, use a postcard to notify the seller of the cancellation, and send it by registered mail at a post office counter. Please do not cancel the contract over the telephone as there will be no evidence that you have done so. All you need to do is to send the notification within the cooling-off period. It doesn’t matter if it reaches the seller after this period.
Messages from senior students-37-
“You shouldn’t be casual about signing contract just because the cooling-off system exists. It is important to calmly consider whether you need the product or service.” You should have the courage to say no so as not to be talked into or forced to sign a contract.
How to issue the cancellation notification
To avoid problems, use a postcard to notify the seller of the cancellation, and send it by registered and delivery-certified mail at a post office counter.
